Customer Service Representative is responsible for the private fleet administrative functions. Responsibility includes Planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the dedicated on site team to ensure on time store deliveries, tractor utilization, inbound reverse logistics on time pick up, and driver safe and legal operations.
§ Plan and assign outbound, Vendor backhaul, and OVD loads
§ Plan and assign rolltainer sweeps and dunnage consolidations
§ Reporting Function:
Report on time load pick up
Report on time store delivery
Report BOL pick up
Report on tractor utilization
Report on vendor backhaul pickup and delivery
§ Answer and process driver load messages through satellite communications and plan swaps
§ Resolve load issues involving bust outs, over weights, or paperwork issues, and answer telephone calls from drivers, vendors, DC, SSC, etc…
§ Work with drivers to ensure they understand their paperwork, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.
§ Proficient communication (written and verbal), listening, and interpersonal problem solving skills
§ Knowledge of dedicated transportation operations
§ High attention to detail, strong planning, and organization skills
§ Understands driver logs and hours of service
§ Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking.
§ Ability to function in a high-stress environment
§ Must know MS Office software
One to two years onsite driver dispatch experience preferred
One year Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)