Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
GENERAL SUMMARY:
Transportation Operations Center “TOC” Customer Service Associate is responsible for the communication to stores, carriers, and DG Support Team on carrier deliveries and other administrative functions. Responsibility includes proactively tracking, tracing, and reporting on outbound dedicated loads, addressing respond tickets, StoreNet communications and store requests. Works with the private fleet and 3rd party carrier teams to ensure on time store deliveries and monitor all trailer activities. Works with private fleet to ensure driver safety and compliance.
DUTIES and RESPONSIBILITIES:
KNOWLEDGE and SKILLS:
EXPERIENCE and/or EDUCATION:
Bachelor’s degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics company, or contact center required.
One to two years customer service experience preferred.
One to two years onsite driver dispatch experience preferred.
One year experience using contact center software (i.e. ServiceNow, Smartsheets, Salesforce, 3CL, Nice, etc.) preferred.
Dollar General is an equal opportunity employer.
Software Powered by iCIMS
www.icims.com